suzanne's community profile page

Write a review

Viewing profile for,

suzanne

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the The Insurance Emporium, Pet insurance:

View on product page

Easy claims process and quick settlement but watch those excesses!

From submitting the claim to receiving the settlement in my bank account was under two weeks, with no queries coming back to me. So I'm very pleased in that respect. Excesses and deductions are reasonably significant though. £115 standard excess, plus a payment percentage excess (very unclear as to why it's necessary to deduct a further percentage of the settlement figure other than, of course, to limit/cap their liability), plus £224.89 deducted because the claim amount exceeded a cap the company puts on hospitalisations charges. I'm not saying this is hidden from the customer, just that you need to be aware of the small print! My total claim was £1,184.34 of which £802.20 was reimbursed. So I paid out £384+ Yes, very nice to get £802.20 back and I'm happy with the service I got. Just be prepared - it doesn't stop at the excess folks. Reviewed on: 2nd September 2019

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.