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Gaz Jonsie

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Review of the NS&I, Income Bonds:

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Idiot customer service

I've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old address?? (Clearly not clever customer service as I've moved and this the sole reason for my call). One time I called and was advised they'd updated my address so I asked to close the account, but this couldn't happen as I had 2 customer records now, one in my new address and one in my old. I was put through to the relevant department to merge my records (although never thought this merging was a customers responsibility) so spoke to someone else who asked for both my account numbers, one of which I didn't have as it was an error by whoever updated my address. After 10 minutes of them searching I was advised I'd be receiving contact from them after the merge, then I call back to close the account. 3weeks pass and not heard anything so call again, have to again update my address which has hopefully officially been done now but call back next week to close it again as there's a stop on my account due to returned mail...from sending paperwork to update my address to my old address?! Never made so many calls to one company for a simple request that's turned into an absolute palava!!!! Constantly my responsibility to call and update their errors!!!! Reviewed on: 15th April 2017

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