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John G

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Review of the Churchill Insurance, Car insurance:

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Absolutely dreadful company.

Absolutely dreadful company. Avoid at all costs. Do not insure your vehicle with them if you have an advanced driver safety system. Their windscreen cover does not permit OEM windscreens. If you have the courtesy cover it doesn't cover you if your vehicle is not driveable because of a broken windscreen. The contract they have with autoglass also means you could be off the road for three weeks whist they order your a replacement screen. Try speaking to an agent and you go from the claims team to their "so called" customer service team who refer you back to the claims team on the same call. AVOID AVOID AVOID CHURCHILL CAR INSURANCE AND GO WITH LV they allow OEM windscreens and their excess is usually a bit lower even if their premiums are a bit more expensive at least you get a good truly comprehensive policy. I am looking forward to the reply from their Churchill Bot that asks me to send them a private message to resolve. If my vehicles safety systems are compromised and my car warrenty voided I will hold Churchill car Insurance liable as they are supposed to replace parts like for like. I will keep you posted. Reviewed on: 19th June 2026

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