MR R C G Howell's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

MR R C G Howell

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Monmouthshire Building Society, Savings:

View on product page

Not a rational approach to business.

Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been regular savers with Monmouthshire Building Society over several years currently holding several savings accounts but NO MORE. It seems according to your staff unless you save through your new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, like us 78 years of age, live the other side of the country and do not want to save via an App we will be looking elsewhere with one of their competitors who will no doubt welcome our business. Seems to us to be very short sited and certainly not a rational approach to encourage business. Dear Mr William Carroll, Reviewed on: 2nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your recent experience and that our savings account opening process has not met your expectations. We understand that not all customers wish to use digital services, and we appreciate that branch access may be difficult for some, particularly those who live further away or prefer more traditional banking methods. We recognise the importance of providing accessible options for all our members and value your comments regarding this. We are aware that you have discussed your review with our Regional Team Manager today. If you require any further assistance, please do not hesitate to contact us. Response date: 3rd July 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.