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Rachel

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Review of the One Call Insurance, Home insurance broker:

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No contact with One Call except for the sale

One Call is a broker and one doesn't really have contact with them except when they sell you the policy. My current, large claim, is being handled by Trinity Claims and I'm not impressed at all. Any messages I send are supposed to be answered within 6 hours and they are just NOT. I have to make a call, wait a long, loong time and then have the query looked at. Reviewed on: 6th July 2026

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