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Lisa Gardener

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Review of the Newbury Building Society, Mortgages:

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All Round Service

Having first had a self build mortgage with Newbury Building Society and now having transferred to a repayment mortgage. We have been guided and look after throughout both of our processes. Dave Murray being our principle contact was great. Reviewed on: 27th July 2020

Reply from Newbury Building Society Hi Lisa - thank you for taking the time to leave feedback for us - we really appreciate it and we will be sure to share your comments with Dave who will be so pleased to hear them. Thanks again Response date: 28th July 2020

Review of the Newbury Building Society, Mortgages:

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Great Personable Service

Due to an error by our solicitors in not registering our land with land registry it caused issues with completing on our mortgage. We dealt with Jill Bennett who kindly entertained all of my mad cap ideas, with clear resolve and understanding. We were applying for a self build mortgage so not as straight forward as a standard mortgage. We had an eight week delay in obtaining our mortgage but throughout, any advice or help that I required - the service was prompt with clear advice. Our mortgage completed on Thursday 19/9/19 and we will look forward to applying for a standard repayment mortgage with The Newbury once the build is complete. p.s. thank you for our welcome pack - it' s much apprecaited. Reviewed on: 24th September 2019

Reply from Newbury Building Society Hi Lisa, thank you for taking the time to leave feedback, its much appreciated! We will be sure to share this with Jill, and congratulations on your mortgage and build - good luck with the rest of the build! Response date: 1st October 2019

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