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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Excellent Customer Service

It was brilliant to be able to talk to someone face to face who actually knew what we wanted. From a customer service background it was great to see real quality customer service is not dead. Claire was excellent. Reviewed on: 5th November 2023

Review of the Mansfield Building Society, Savings:

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Simple and efficient

Very easy to fill out the forms for ISA transfer, excellent phne information on progress and clear simple paperwork Reviewed on: 4th November 2023

Review of the Mansfield Building Society, Savings:

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Poor communication

First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

Review of the Mansfield Building Society, Savings:

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Excellent and friendly service, Great products

Nothing more to add to above. As I say excellent products and service. Thanks Reviewed on: 4th November 2023

Review of the Mansfield Building Society, Savings:

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Efficient admin Mansfield Building Society

Application form sent quickly. Account set up efficiently Reviewed on: 4th November 2023

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