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Review of the Mansfield Building Society, Savings:

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OPENING OF DUAL ACCESS SAVER ISA (ISSUE ONE)

Opened this account approx 13th of November doing an ISA transfer from Yorkshire Building Society, who contacted me to say they would be sorry to loose me , but account was closed and interest paid up till the 16th of November with funds transfer to The Mansfield. Then got contact from yourselves saying account now open, but from the 21st of November, which means 6 days of interest lost !, approx £65, not happy, none of this mentioned when opening the account. Reviewed on: 9th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback. As part of a review into our ISA processes, we have recognised that transfers made by cheque may experience a slight delay compared to those made via electronic payment methods due to the time it takes for the cheque to be posted and cleared through the banking system. In light of this review, we are contacting affected customers directly over the course of the next few weeks and will be in touch with you shortly. Response date: 18th December 2023

Review of the Mansfield Building Society, Savings:

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Local provider

Professional and courteous staff members Reviewed on: 9th December 2023

Review of the Mansfield Building Society, Savings:

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Account not closed

I moved my money to an even better account and put in more money, so I was surprised to be asked why I had closed the old account. Reviewed on: 9th December 2023

Review of the Mansfield Building Society, Savings:

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Straightforward deal

Telephones answered almost immediately, no « your call is important to us ´going on forever. The three staff I spoke to were knowledgeable , polite and did human speak. Reviewed on: 8th December 2023

Review of the Mansfield Building Society, Savings:

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It is good to speak to a human being

Easy to open account. Staff pleasant Reviewed on: 8th December 2023

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