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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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Very thorough and knowledgeable about my account at all times.

Always accessible for consultation and advice. Always felt secure in the knowledge that I was working with very competent and helpful people. Very pleased to have been able to hold an account with The Mansfield Building Society. Reviewed on: 22nd December 2020

Review of the Mansfield Building Society, Savings:

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Good deals

Helpful staff pointing you in the right direction. Hard at moment to get deals like we used to get so well knowledgeable staff essential. Reviewed on: 14th December 2020

Review of the Mansfield Building Society, Mortgages:

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Disappointing

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the service we have received. Reviewed on: 11th December 2020

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th December 2020

Review of the Mansfield Building Society, Mortgages:

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Excellent!

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the Mansfield BS. Reviewed on: 9th December 2020

Review of the Mansfield Building Society, Savings:

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Difficult to open an account at MSB

I FOUND it difficult to open an account at MBS partly due to Covid 19. I had to either return home to fill in the application form or sit on a bench outside. I choose the latter as I live a fair distance away from the branch. Reviewed on: 7th December 2020

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. We would like the opportunity to look into this further for you, please contact us on 01623 676350 or email [email protected] and ask for Carole, Louise or Bridie. Response date: 8th December 2020

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