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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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Ok but very slow

Recommend by our IFA but what should have taken 3-4 weeks took over 10. I realise that there pandemic affected everything but the delay and inability to be able to contact anyone or get a progress report caused considerable stress. Reviewed on: 23rd November 2020

Reply from Mansfield Building Society Thank you for your feedback, as you rightly say the Coronavirus pandemic has affected service levels, not just in the work we do but in the supporting services that we use to help progress your mortgage application with us. We’re sorry that the delay caused you some stress and would like you to contact us directly to share your experience so we can use your feedback to find ways we can improve. Response date: 25th November 2020

Review of the Mansfield Building Society, Mortgages:

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Their customer care beats all of the bigger financial institutions

My experience with Mansfield has always been excellent. They are professional efficient but also kind and personable which is lacking in their larger competitors. Reviewed on: 18th November 2020

Review of the Mansfield Building Society, Mortgages:

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poor customer service

I always thought MBS customer service was good but not now.Emails and phone calls not answered and promised deadlines not met Reviewed on: 13th November 2020

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we did not meet your expectations on this occasion. Please contact us on 01623 676340 or email [email protected] and we will look into your circumstances for you. Response date: 16th November 2020

Review of the Mansfield Building Society, Savings:

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Happy to support a small friendly Building Society!

I've been a saver with the Mansfield Building Society for around 3 years,I've found their range of Accounts to be excellent and customer service is friendly and prompt,I'm happy to recommend & support this friendly little mutual! Reviewed on: 10th November 2020

Review of the Mansfield Building Society, Savings:

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Good Interest

Good rate of interest and a/c was easy to set up. Reviewed on: 10th November 2020

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