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Mansfield Member Feedback

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Very satisfied customer

Attractive interest rates for savers. Experienced, efficient and friendly staff at Chesterfield made the decision easy and right for my needs with confidence. Reviewed on: 9th October 2023

Review of the Mansfield Building Society, Savings:

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Way behind the times

When we opened a/c we had to pay in by cheque. I hadn’t written a cheque since 2016. Then we got a passbook. A passbook ! Come on. Move with the times ! Reviewed on: 9th October 2023

Review of the Mansfield Building Society, Savings:

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Efficient & personal face to face service

I would highly recommend the services of the chesterfield branch of the Mansfield BS Reviewed on: 9th October 2023

Review of the Mansfield Building Society, Savings:

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Rather strange etiquette, more work needed

Received a call (we can call him Tom to save embarrassing the employee) after a few days of posting the application, helping me with my account details, all good. He asks me to write the banks account details down and gives me mine, strange but ok. When I go to transfer the cash I get spam messages saying be aware etc, account not recognized. I don't proceed. Following day I get 2 missed calls from M B S but no messages left, I was in meetings. As soon as I'm out I assume it's to do with transfer of cash and the spam message. ( I Google the phone number) I ring them, various button pressing later I get to leave a message, not talk to anyone yet so i Leave the msg detailing my name and contact details and a brief msg asking for a call back. Nothing. Very strange behaviour, M. B. S call me twice on a morning and don't leave a msg to reassure me as they know about the interbank transfer messages, ( I find this out after research) but I ring once and leave contact details to which they don't reply, not good customer service I have proceeded due to some good advice and reassurance but,,, Message to M B S.... Talk with your potential customers you never know it might work, they might praise you and thank you for human contact. As of today, Not for me. A few days later I get my passbook ( yes a book, like we did when in school in 1975 for TSB) but in same letter was my address, name account details, with other more well known savings or cards I get at least 2 letters for higher security. MBS, a lot of work to do. Reviewed on: 9th October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023

Review of the Mansfield Building Society, Savings:

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Welcoming

Very friendly and helpful staff warm welcome Reviewed on: 9th October 2023

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