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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Need interest rise on account

Skipton bs always e-mails me when there is an interest rate rise which is brilliant, you don’t!!! You need to be me informative in relation to this, you end up phoning to be told to look on line Reviewed on: 8th August 2023

Review of the Mansfield Building Society, Savings:

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Review

A very good professional service Reviewed on: 8th August 2023

Review of the Mansfield Building Society, Savings:

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Good experience

Opened an account for sale proceeds of house that would been needed quickly to fund a future purchase. Interest rate was good and they are proactive in passing on base rate rises to the customer Reviewed on: 8th August 2023

Review of the Mansfield Building Society, Savings:

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Good rate of interest although issues when closing the account

I chose this account as it gave a good rate of interest and was variable so it would increase with all the rate changes that happen at the moment. It was only ever going to be a short term investment as the money came from a house sale and would be needed to fund a future purchase. Unfortunately although I gave the right amount of notice and applied to close withing the time window stated. My interest added was incorrect as I was penalised as though I had not given notice. I accept that this was human error but disappointed that there is not a process in place to check that it was correct on closure. It was not a small amount that was penalised. Whilst this was sorted out it necessitated a number of phone calls. My concern was that someone may not have understood/noticed and been shortchanged. Its a shame as it has spoiled the experience. Reviewed on: 8th August 2023

Review of the Mansfield Building Society, Savings:

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Harassment

I don't want to be gratuitously pestered for reviews - I've not asked for this, so why do you assume it's normal to interfere with my privacy in this way? Reviewed on: 8th August 2023

Reply from Mansfield Building Society We are sorry if you felt by harassed by this request. We send out requests for customer reviews on account opening and account closing to help us understand the service that we deliver. This is to ensure that our customers receive good outcomes. The feedback that reviews provide is important to us and each one is reviewed and, if required, acted upon when it is received. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] Response date: 25th August 2023

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