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Mansfield Member Feedback

677

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All reviews (677)

Review of the Mansfield Building Society, Savings:

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Excellent Service

All the staff are always pleasant and very efficient, any queries soon answered. Reviewed on: 8th June 2023

Review of the Mansfield Building Society, Savings:

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Lovely and enjoyable.

The lady who served me was extremely patient and helpful when opening my account. Reviewed on: 8th June 2023

Review of the Mansfield Building Society, Savings:

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Friendly staff.

The staff in store are always informative and helpful they try to let you know which product might be best for the customer they are also very friendly. Reviewed on: 4th June 2023

Review of the Mansfield Building Society, Savings:

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Outdated and slow processing

Other Savings institutions have fast modern systems not relying on outdated passbooks which can be lost in the post and none now use cheques for withdrawals. Not only does it delay the recipient’s receipt of funds while the cheque clears it’s unfair as the Mansfield benefits from the extra interest. I am still waiting on 02.06.2023 for a cheque for the proceeds of an account which matured on 27.05.2023 which is unacceptable and this causes me to lose money. The majority of efficient institutions use a linked verified nominated bank account which is used for deposits thereby complying with Moneylaundering requirements and for withdrawals so that a BACS payment is received within 48 hours. Outdated processes are a disincentive to invest with the Mansfield. Reviewed on: 2nd June 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Please accept our apologies for the delays you have experienced in receiving your cheque, we would like the opportunity to investigate this further for you. Please contact us on 01623 676350 or email us at [email protected] and we will be happy to discuss this in more detail. Response date: 13th June 2023

Review of the Mansfield Building Society, Savings:

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Misplaced money

Upon maturity of a bond we gave instruction in branch to move to a new fixed rate bond, over a year later we were informed that it hadn’t been placed as instructed and confirmed at the time! Very surprised that this could happen in a regulated building society! Mansfield made up the difference in interest but confidence lost. Reviewed on: 2nd June 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Please be assured we have investigated this issue and put extra controls in place to ensure that this does not occur again in the future. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 13th June 2023

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