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677

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All reviews (677)

Review of the Mansfield Building Society, Mortgages:

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One of the few who catered for my needs

There are very few BTL Family mortgage providers. The Mansfield provided a competitive rate and underwriting was done on a manual basis not "computer says no" arrangement. They only raised rates when they had to and overall their service was more than acceptable. Reviewed on: 23rd January 2023

Review of the Mansfield Building Society, Savings:

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Not a great experience

It took nearly a month to get an account open - that is not good customer service. Reviewed on: 21st January 2023

Reply from Mansfield Building Society Sorry to hear of the delay you experienced in opening your account. We have been experiencing exceptionally high demand for some of our products which has increased our processing times. We are working to reduce these as quickly as possible. Whilst we can understand your frustration in the delays in being able to operate your account, please be assured that interest will have been calculated without any undue delays. Response date: 23rd January 2023

Review of the Mansfield Building Society, Savings:

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Great service

Have used Mansfield Building Society for over forty years never a problem good customer service everything explained clearly and very competitive interest rates. Reviewed on: 18th January 2023

Review of the Mansfield Building Society, Savings:

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Opening an ISA account

We arrived at the Regent St office having recieved by post the isa application forms duly filled in and with the proof of identity.. We were asked if we had an appointment, which was no because we were un aware we needed one. There are no more appointments intil January we were told , so I thought we were being sent away. Fortunately a young lady from the back came out, took our forms etc and said to leave it with her and the accounts would be opened and we would be notified when we could pick up the passbooks or have them sent by post. So overall a good outcome from a dodgy start. Reviewed on: 19th December 2022

Review of the Mansfield Building Society, Savings:

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Investing should be fun

Excellent customer service skills. Smiles, in these difficult times customers need ‘fun’ and friendliness more than ever. Mansfield, your friend in the money business Reviewed on: 19th December 2022

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