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Catherine Graham

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Review of the Bath Building Society, Mortgages:

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It was so refreshing to deal with an actual human be...

It was so refreshing to deal with an actual human being and one name that I could return to to ask questions as needed. It makes all the difference having one person and not just a general faceless mailbox where emails disappear, replied to days later. The process was straightforward, clear, and prompt. Even when I wanted to amend the mortgage amount, this was acted on within 2 days and resolved. Offer received quickly. Very impressed - an enjoyable experience even! Reviewed on: 28th July 2026

Reply from Bath Building Society Hi Catherine, thank you for taking the time out and leaving some feedback. This is great to hear and really appreciate your comments. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 28th July 2026

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