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Mike Phillips

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Review of the Monmouthshire Building Society, Savings:

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Monmouthshire app incompatible with Mac

My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from Sofia Swaine who was extremely helpful but I could not complete forms to begin an internal transfer. Following her advice I used my MAC to download and fill out forms. My Mac says your site is Jailbreaked and is incompatible with your site. Will have to get forms posted. This is very frustrating. Reviewed on: 30th July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you have experienced issues whilst trying to complete an internal transfer online. We really appreciate you bringing this to our attention and your review has been shared with our app support and digital teams. We’re currently investigating the issues that you have raised with our website provider. We’ll share your feedback for Sofia and provide you with an update once we have investigated this issue. Response date: 31st July 2026

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