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Julie D

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Review of the Monmouthshire Building Society, Savings:

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To open an account via your app, I had to lie!

To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could find was United Kingdom. This is not a nationality. My nationality is British. Please check any British passport to confirm this. Similarly for place of birth. I selected United Kingdom. This isn't true, but my actual place of birth (Guernsey) was not a permitted entry. As I trust you are aware, the Channel Islands are not, and never have been, part of the UK. Please update your procedures. (For the record, I have lived in the UK - on the mainland, as we Channel Islanders say - for over half a century, but that doesn't change my place of birth.) Reviewed on: 1st August 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following opening an account through our app. We really appreciate your feedback and apologise that the correct locations were not available for you to select. We have updated our database to reflect your birth country and we’re working with our App provider to understand future development on nationalities and places of birth. Response date: 4th August 2026

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