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M P

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Review of the Aviva, Pension:

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Oh dear, oh dear, oh dear

To date I have been trying to chase the monies on a cancelled life policy. From the date of cancellation I was informed that I should allow some 14 days before receipt of my money. One month later some 10 phone calls and approx 2 hours later I am no further forward. I have asked for proof that the money has been sent to me as my bank is asking for the CHAPS Id number, after a month of chasing they are still unable to provide me with it. The customer service department (if you can call it that) stating that it will take up to 5 working days to obtain this number, still waiting. Asked to speak to a manager (twice) informed that I will have to wait up to 8 hours to have a conversation. All promises have never been fulfilled. if you value your sanity I suggest you do not take out a policy with Aviva. Reviewed on: 5th August 2026

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