Ash Chandler's community profile page

Write a review

Viewing profile for,

Ash Chandler

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Brightside, Car Insurance:

View on product page

Way too pushy on aftersales for extra services

On the day my insurance policy renewed I received a phone call from Brightside Addons. The man started trying to sell me legal cover straight away. I stated I was at work and too busy to talk and asked for a call back at 2pm the following day. I was busy at work the following day but was called by Brightside multiple times that day and the day following that one also. Very pushy to call multiple times on a daily basis. I would have entertained a conversation but decided against discussing after that level of pushy behaviour. Reviewed on: 28th April 2017

Reply from Brightside Good Afternoon Ash, Thank you for taking the time to provide us with feedback, it is greatly appreciated. I am sorry that you felt the Agent was pushy, this is not the level of service we expect our customers to receive. I can confirm that this has been fed back to the Agent and the relevant team as a training issue. We do value your comments and will bare this in mind going forward. Kind Regards, Emily Response date: 8th May 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.