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Review of the Scottish Building Society, Savings:

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Excellent customer support for the new website

I was happy to see that SBS has refreshed its online service as the previous service was sometimes a bit difficult to use. The new website seems to work well. I did have a problem with obtaining initial access to the new website. A phone call to their help desk was needed. I was on hold for only about 15 seconds when Katie McKnight at the Troon service center answered my call. She was very helpful and applied a quick fix on her end so that I can now access my account properly. Reviewed on: 14th September 2026

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