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Alexander Tarnok

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Review of the 1st Central, Car insurance:

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Impossible to cancel online, then hit with £111 fees.

I took out a £272 annual policy and decided to cancel it shortly after. 1st Central advertises that you can cancel online, but the button was completely missing from my account portal. Because I couldn't cancel online, I was baffled; I spent ages trying to get through on the phone. By the time I finally reached someone, I was past the 14-day cooling-off period, and they slapped me with £111.96 in fees for just 20 days of cover! They charged a £50 "setup fee" (for a policy I set up myself online), a £50 "cancellation fee" (to click a button on their end), and charged me the full year's £22.47 Legal Cover. Charging 41% of an annual premium for 20 days of cover because your own website is broken is an absolute disgrace. Avoid this company! Their cheap headline prices hide massive hidden cancellation penalties. Reviewed on: 17th September 2026

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