Dave S's community profile page - Smart Money People

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Dave S

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Review of the Saga, Car insurance:

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I found their 3 year car insurance deal very good.

I found their 3 year car insurance deal very good at a time when insurances were increasing all the time. Reviewed on: 31st July 2025

Review of the Newbury Building Society, Savings:

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Confusing actions when opening account

When I opened the account online and used the verify code sent in an email I logged on and it appeared I could transact on the account from the star as I could see all three pages of the account including the paying in. Thankfully I did not pay in straight away as a few days later I got the first of a series of emails stating that there was a security message awaiting me. The first told me that my account had been setup yet when I went into my account the "Account overview" and paying pages changed so as to show nothing. After a number of secure messages and a letter telling me everything is setup I accessed my account and was able to pay in but the "Account Overview" page was still showing nothing. I then found a verification code in the letter which I subsequently entered and all seemed to come to life - even the "Account Overview" page - success I thought and then I went back into my account only for more items to have been added to the pick list on the left but with the "Account Overview" page now showing gobbledygook again. So the online opening of accounts needs a little bit more work me thinks. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Dave - thank you for taking the time to provide feedback, we have shared your experience with our online team who will look into this and the instructions provided. We are sorry that this was a frustrating experience for you. Response date: 22nd November 2019

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