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Annemieke Waite

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Review of the Triodos Bank, Current Account:

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Ethical banking with super customer service

I've been a customer with Triodos for a year and a half now and only wish I had joined them sooner. My priority for joining them was obviously their ethical stance on everything they do, but once you've made that life choice, you just get used to them being 'your bank'. And as that they constantly outperform my expectations. As an EU national I get regular payments from overseas and mistakes made abroad could have been quite a headache, but staff at Triodos always went the extra mile to help solve the problems for me. And what's more, you can actually ring them, and get through to a real person, always a friendly voice with wonderful customer service. And finally, they have the VERY BEST music for you to listen to if you do ever need to be put on hold, so lovely that I've asked them for the singer's name to download her music. Even that is personalised! I genuinely love this bank! In short, an outstanding bank in every way! Reviewed on: 14th December 2019

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