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Review of the Scottish Building Society, Mortgages:

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Process is fine, account management is poor

The remortgage process was fine. We didn't receive any paperwork other than one letter telling us what our monthly payment would be. No mortgage terms documentation etc. Was also shocked to hear they didn't have an online facility to check and manage our mortgage. Only a yearly statement!? I can't fathom how in the 21st century a major Building Society does not have an account management facility - we're not all 75yo. Early days yet, will see where we are in 6 months. Reviewed on: 24th July 2023

Review of the Scottish Building Society, Mortgages:

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Overall happy but very long process

Overall I am somewhere between a 4 and a 5 star rating for customer experience. The only reason why I am reluctant to give a 5 star is because the surveyor was never instructed when they should have been. This resulted in a delay in the already lengthy mortgage process. However I do appreciate the more thorough checks done by SBS. Reviewed on: 24th July 2023

Review of the Scottish Building Society, Mortgages:

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Service was fantastic. Clear communication, fully understood our needs and the fact we needed to move quickly. Financial advisor commented on the excellent service and speedy response

were in a complicated situation with our cash purchase falling through. However team made us feel at ease and took total control of the situation guiding us through the process quickly and efficiently in a language we understand. The on line portal was an effective way of passing information. To be honest we had never heard of Scottish building society prior to mortgage however on discussion with my son he was aware of your bank and could also vouch for your impeccable reputation. So many thanks and would definitely recommend you. Reviewed on: 24th July 2023

Review of the Scottish Building Society, Mortgages:

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Great service

Effective and personal service in all aspects. Great communication throughout. Reviewed on: 23rd July 2023

Review of the Scottish Building Society, Mortgages:

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Satisfactory

We possibly started the process too early 5months before previous lender deal expired. Led to issues with mortgage offer expiring and not being noticed until last minute Delay in then mortgage transferring over. Now complete and happy Reviewed on: 5th July 2023

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