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Stuart Robertson

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Review of the Barclays, Cash Card Account:

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Debit card

I've been with Barclays over 30 years, I recently had issues with fraudulent use of my debit card so went on my Barclays app to do online chat which was no use so I phoned them directly,I waited over 15 mins no answer, I finally had a return call following day saying they had cancelled my debit card and would send me a new one, it's been 5 days now still nothing, so back on to chat which is a big waste of time then back to a direct call which I was told I'd be waiting another 30 mins plus to speak to someone,I received a new debit card on my app tried to use it from my phone but doesn't work?? tried again to ring Barclays told me on the app 24/7 service but when rang number only covered stolen cards so a bit of a lie of Barclays, lm having to use my Capital one credit card until my debit arrives and hopefully will work ,for such a large established company I'd expect better from them , after this poor communication and Barclays app shambles I will seriously be looking for another bank ! Reviewed on: 18th October 2022

Review of the Zopa, Personal Loan:

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Perfect

Great rates on offer easy to set up Reviewed on: 28th December 2019

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