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Review of the Atom Bank, Savings:

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Watch out for version of operating system you're on

Have been a savings customer for a year or two. Based on interest rate you can't fault them. However the old version of the app was atrocious, obviously written by a child. But they have released a new version which is marginally better. But as a result one of my devices is no longer supported. That left me with just smart phone access. The speed is so slow it's verging on unusable. I'm on Android version 8. It turns out they only fully support the two latest versions. This is totally unacceptable. I have NO other speed problems with ANY other app. My device will not be upgraded (Moto), and I'm certainly not buying a new device just because of Atom. The difference in interest rates is marginal so any new money is going elsewhere. If national interest rates weren't so low, it wouldn't stand a chance with performance like this. It's entered the market at a good time for them and has effectively a captive audience. Reviewed on: 10th February 2020

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