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MANDY DOHERTY

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Review of the HSBC, Bank account:

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ASSISTANCE AFTER BECOMING A WIDOW

AFTER MY HUSBAND DIED SUDDENLY, HSBC HELPED ME SORT OUT MY FINANCES, WORK OUT A BUDGET AND GAVE ME REGULAR UPDATES ABOUT THE OVERDRAFT THAT I OWED TO THEM FROM THE JOINT ACCOUNT THAT I HAD WITH MY HUSBAND, THEY SUSPENDED ANY INTEREST CHARGES AND CANCELLED ANY CHARGES THAT HAD BEEN APPLIED TO THE ACCOUNT. AFTER REGULAR CONTACT ABOUT THIS THEY INFORMED ME THAT THEY WOULD NOT BE PURSUING THE AMOUNT I OWED THEM WHICH I WAS A MASSIVE RELIEF. THEY ALSO PROVIDED ME WITH A NEW ACCOUNT SO THAT ANY BENEFIT PAYMENTS WOULD NOT BEEN USED TO CLEAR ANY OF THE OVERDRAFT DEBT PRIOR TO THEM CANCELLING THE AMOUNT THAT WAS OWED Reviewed on: 30th November 2015

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