I made an agreement with one sure insurance 5.07.2019. My van was insured with Goods in Transit, Goods / Commercial Vehicles Insurance, and Public Liability Insurance. 18.07.2019 I changed my mind to work for Amazon delivery and sent an email with a request to cancel the insurances. I received confirmation that the email has been received.
I did not receive any information from One Sure and 23.07 I went to Citizen Advice. After an offer was made from One Sure to cancel policies from 23.07 by paying £829.02. I did not agree and there was a new offer after Citizen Advice wrote the letter £279.96. I agreed.
One Sure canceled policies except Public Liability. In all emails, phone conversation a letter requested to cancel 3 policies. Communication with the company's employees was hopeless and I sent a complaint 14.08.2019 to Financial Ombudsman. This not a fast organization and from my account every month is taken payment for an unwanted Public Liability policy.
Conclusion. One Sure Insurance ignored the request to cancel policies in 14 days because there should be a cancellation without incurring any penalties. In company's Terms of Business is written: “You should make any request for the cancellation of a policy to the contact details included within this terms of business either by letter, email or phone.” Unfortunately, I could not cancel Public Liability by phone, mail, and letter. In my opinion, it is a fraud, and the contract is void.
Before you transfer the deposit to this company, think:
This company ignores customer requests to cancel the insurance policy.
Прежде чем вносить депозит, подумайте. Эта фирма игнорирует запросы клиентов на отмену страхового полиса.
Zanim dokonasz wpłaty w tej firmie, pomyśl. Ta firma ignoruje prośby klientów o anulowanie polisy ubezpieczeniowej.
Înainte de a face o depunere la această companie, gândește-te. Această firmă ignoră solicitările clienților de a anula polița de asigurare.
Reviewed on: 22nd April 2020
