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Mrs S

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Review of the Avanti Travel Insurance, Travel insurance:

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..and still waitng wiht no response from this insurance company at all

...and still waiting from some one to respond to claim submitted. They don't even send an email to say it is being looked at, nothing, using COVID 19 as excuse which I do appreciate has caused major issues. However they are soon to take your money when taking a policy out then leave you stranded when you need help. Would have given a zero star given the option except I cant'! Reviewed on: 17th May 2020

Review of the Avanti Travel Insurance, Travel insurance:

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Avoid...terrible customer service if you need to claim

Please be aware that most of these 5* reviews are only given on taking policies out and how easy it is. The real truth comes to when you try to claim on your policy. Firstly you won't be able to get through on the phone line, you then message on their site and they don't respond. You then email and weeks and weeks later you get an email to say it is being looked at. 10 weeks later, still waiting, it is very clear they are trying not to pay out when a claim is made. I will be referring this company to the Ombudsman. They are very quick to take your money and that's about all they offer....BEWARE!!!!!!!!!!!!!!! Reviewed on: 12th May 2020

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