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BBS Member Feedback

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Very responsive and quick

All questions answered quickly and the chat works great. Reviewed on: 9th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgages Response date: 10th November 2022

Review of the Bath Building Society, Mortgages:

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Building height restriction is too strict for 2022

The online chat was great and helped me get a quick answer to my question but the reason I wouldn’t be able to recommend Bath Building Society to friends and Family is due to the strict building height rules for lending criteria. They do not lend on buildings over 6 storeys high which in today’s economy especially for borrowers in London; is extremely unhelpful as most London new builds are well over 10 floors. Other than that, I thought they would have been a great lender option so it’s such a shame! Reviewed on: 31st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I always welcome this type of feedback as we do try to help as many people as we can get onto the property ladder. We don't lend on all types of properties but it's something we may revisit at some stage. Ben Hutchings, Head of Mortgage Sales Response date: 1st November 2022

Review of the Bath Building Society, Mortgages:

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A pleasure to deal with

Ian and the team provided a smooth, quick and professional service and made the whole process painless Reviewed on: 27th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 28th October 2022

Review of the Bath Building Society, Mortgages:

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Remortgage to Bath Building Society

Tim was fantastic at keeping me up to date on the progress of my application. I would highly recommend using Bath Building Society. Reviewed on: 24th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your comments to Tim, and really appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2022

Review of the Bath Building Society, Mortgages:

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Thank you!

Just wanted to say thank you for giving us the opportunity to purchase our first ever home. With a not so perfect credit rating I am so thankful you gave us the chance to become homeowners when others said no. Your customer service is excellent and you always provided updates to my broker on our case which made the whole process less stressful. Thank you Bath BS!! Reviewed on: 24th October 2022

Reply from Bath Building Society This is great to hear! Thank you for your feedback and I'm glad we were able to assist you in buying your first home. All of us at Bath Building Society wish you well. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

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