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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns. The whole experience from start to finish was first rate - easy, swift and provided just what we needed. Reviewed on: 12th March 2021

Review of the Bath Building Society, Mortgages:

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Excellent Service in Difficult Times

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He recommended we contact our current lender to request an extension as the Covid 19 pandemic was causing lengthy delays due to the majority of office based staff working from home. This we did, then with Tim's help and guidance we applied for the mortgage. The paperwork was received by the Bath on 5th January and we completed on 25th February. Tim was always available by email and occasionally by phone. His response was often by return and never more that 24 hours. In the past 50 years we have had a number of mortgages/remortgages but have never received such excellent service, under the most difficult of circumstances. We cannot praise the Bath Building Society highly enough and single out Tim Randall who went above and beyond for special mention. Reviewed on: 9th March 2021

Review of the Bath Building Society, Mortgages:

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First time buyer

top service - helped me get on the property ladder while still at university Reviewed on: 19th February 2021

Review of the Bath Building Society, Mortgages:

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First time buyer

Thanks to Ian who really helped me through the process of purchasing my first home, I genuinely don't think I could have done it without him! Reviewed on: 19th February 2021

Review of the Bath Building Society, Mortgages:

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thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process. Reviewed on: 17th August 2020

Reply from Bath Building Society Good Morning, Thank you for taking the time to respond, so pleased that we were able to help you buy your first home and get on the property ladder, Caroline, Customer support Department. Response date: 21st August 2020

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