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BBS Member Feedback

160

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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very knowledgeable

answered all questions with confidence and asked questions that I need to consider. Reviewed on: 18th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this 5 star feedback. Ben Hutchings, Head of Mortgage Sales Response date: 19th May 2022

Review of the Bath Building Society, Mortgages:

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BIBS Approach

Apart from the few occasions when messages get missed (and these are very few), I have always found this lender to be responsive, courteous, prompt and helpful. Persons on the help desk and BDMs know their 'stuff' and offer meaningful guidance Reviewed on: 16th May 2022

Reply from Bath Building Society Thank you for taking time to provide us with the valuable feedback. Apologies we may have missed a message from you. We have recruited recently so hopefully this will resolve the issue. I will pass on your comments to our staff as this is great to know. Ben Hutchings, Head of Mortgage Sales Response date: 17th May 2022

Review of the Bath Building Society, Mortgages:

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Efficient and helpful

Well done, helped me with enquiry and I know more now and hopefully I will get the follow up offered. Reviewed on: 12th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Ben Hutchings, Head of Mortgage Sales Response date: 13th May 2022

Review of the Bath Building Society, Mortgages:

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Friendly, approachable with interesting niche products

A case was declined last week on affordability grounds as the underwriters were 'uncomfortable' with the income being sustainable. I submitted a request on Friday 6th May to review the decision and provided evidence in support. Today, 9th May, in a chat with Nick, I was told that my request has been referred to the underwriters. Whatever the result of the review, which I hope is favourable, the responsiveness of the Society to my enquiry was excellent and I am in no doubt about the process in which it is engaged. Reviewed on: 9th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this feedback. I'm glad Nick was able to provide the assistance you needed and we will be in touch shortly. Ben Hutchings, Head of Mortgage Sales Response date: 10th May 2022

Review of the Bath Building Society, Mortgages:

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Very flexible for rent a room

I am always happy with my interactions with bath as they are clear and transparent Reviewed on: 6th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Hopefully we can be of assistance in the future. Ben Hutchings, Head of Mortgage Sales Response date: 9th May 2022

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