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BBS Member Feedback

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All reviews (160)

Review of the Bath Building Society, Mortgages:

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Tim was great

I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Review of the Bath Building Society, Mortgages:

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Great personal service

Very quick and friendly service and good criteria Reviewed on: 21st March 2022

Reply from Bath Building Society Hello glad you felt as though you received a personal service, thank you for sending your response, Caroline, Customer Support Department. Response date: 22nd March 2022

Review of the Bath Building Society, Mortgages:

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great knowledge

great knowledge and answered the questions i needed to know Reviewed on: 16th March 2022

Reply from Bath Building Society Thanks for taking the time out and providing us with the feedback. It's really appreciated. Ben Hutchings. Head of Mortgage Sales Response date: 17th March 2022

Review of the Bath Building Society, Mortgages:

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First Live Chat

Not really used you much, Live chat was answered quickly, info provided was abit wishy washy Reviewed on: 15th March 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. I am glad our staff were available in quick time for you. However, I would be interested to understand where we may have fell short on the answers to your questions on our live chat system. If you have time please contact myself at [email protected]. Ben Hutchings. Head of Mortgage Sales Response date: 16th March 2022

Review of the Bath Building Society, Mortgages:

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Mortgage chat

Very helpful chat online with Tim regarding the process for a Buy for Uni mortgage Reviewed on: 22nd February 2022

Reply from Bath Building Society Glad you received the information you needed, we'' pass your comments on to Tim. Jo, Bath Building Society Response date: 23rd February 2022

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