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Ms Brooker

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Review of the Newbury Building Society, Savings:

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Opening account online

It was a simple process to open a new account online. There was a few days delay before details came through on how to transfer money into the account. I assume you would be able to pay money in immediately if you open in branch. Reviewed on: 5th February 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us - we appreciate it. Yes, in branch it would be possible to deposit a balance immediately Response date: 5th February 2021

Review of the Newbury Building Society, Savings:

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Opening new savings account online

Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great. Reviewed on: 22nd May 2020

Reply from Newbury Building Society HI Ms Brooker - thank you for taking the time to leave feedback, it's much appreciated. If you have any further specific feedback on the website or our online portal please do let us know so we can review making it easier. Many thanks Response date: 26th May 2020

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