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Grace Davies

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Review of the Family Building Society, Savings:

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Frustrating service

It would be great if someone picked up the phone during the hours that the Building Society are meant to be open! I just want to change my address and phone number and I cannot do this online. Other companies are managing something of a service during this covid crisis time. Reviewed on: 28th May 2020

Reply from Family Building Society Hi Grace, Thank you for your message and I’m sorry that you have had trouble contacting us. As a result of these unprecedented times, we have made some temporary changes to our opening hours. From Tuesday 26 May our Head Office will be open from 9.00am to 2.00pm from Monday to Friday and we will be closed on Saturdays. Our phone lines are particularly busy at the moment, so we may take longer than normal to answer calls. However, there is an option for you to leave a call-back request, which will retain your place in the queue so that you don’t have to wait on the line. Alternatively, you can email us at [email protected] with a contact number for us to call you, or you can send us a secure message if you are registered for our Online Service. A Change of Address form is also available to download from our website – familybuildingsociety.co.uk. Just go to the FAQ tab at the top of the home page. Thank you for your feedback which has been passed on to our senior management. Kind regards, Vicky Response date: 28th May 2020

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