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Karen

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Review of the AA, Car Insurance:

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Rip Off

In the last year 2 people have bumped into my car, and admitted liability. The last one was just before lockdown and so the repairs haven't been completed. Because this case is still open my insurance has increased by £250 - even though the other side has admitted liability and I've got protected no claims. Tried escalating and was told no. The claims handling was a mess because my husband was driving and even though I gave him the authority to deal with the claim AA kept calling me to complete the details - very dificult when I wasn't there. Even after he's given them all the details they still kept pestering us because they didn't have any record. A shambles. In my latest dealings I mentioned in passing the accident from last year and they had no record of it, even though again it went through insurance, and I had a courtesy car for 3 weeks. Because of this they then upped the insurance again. Absolute rip off merchants Reviewed on: 29th May 2020

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