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Sian Temple

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Review of the Covered2go, Travel insurance:

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Misleading and fobbed off. Shady

After buying cover I found I had to buy a 2nd policy to cover medical conditons. Then I had to contact them to get them to confirm the 2 policies were linked. Then, when covid cancelled my trip I learned from A TV show that I could ask for a partial refund.. So I did, and they told me to email.. So I did.. And they forwarded it to their 3rd party claims company... Who told me to start again... So I did.... They told me I shouldn't have contacted the claims company! They said I could get a 50% off da their admin fee. Which came to £8...out of the £66 paid..... When I questioned this.. Only then was I told the semper ate medical cover wasnt just a different department... It was a different company altogether.. One that they themselves have no contact with... And if I wanted to i could call their call centre (3rd party claims company number) to ask about a refund on that part of my policy.. But it had nothing to do with them. Quite clearly a system put purposely in place to dissuade customers receiving a refund.. Or any meaningful customer service. Careless and despicable. I wouldn't recommend them to anyone. I can only imagine the amount of people who decide not to bother claiming their own money back. Shame on them. Reviewed on: 13th June 2020

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