Mike Ferrabee's community profile page

Write a review

Go to business site

Viewing profile for,

Mike Ferrabee

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Newbury Building Society, Savings:

View on product page

Outdated application process using a poorly designed form

Too much information required over 2 pages resulting in very small font size and insufficient space to hand write required information such as "opening balance". Have recently opened numerous accounts with various financial institutions and this was by far the most outdated and cumbersome. Have a look at NS&I, Starling Bank, Paragon, Charter Bank or many others who all follow a similar process to each other resulting in a much better customer experience. Maximum balance restriction on "Welcome To Newbury" account could be made more prominent and disappointing you have to have the account for a year before you can open a higher rate account. Reviewed on: 17th July 2020

Reply from Newbury Building Society HI Mike, thank you for taking the time to provide this feedback - we will forward this to the operations team to review the forms - we apologise the process was not a positive experience, we will look at how we can improve this. Thank you again. Response date: 17th July 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.