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Catherine

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Review of the Family Building Society, Savings:

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Seamless service with a personal touch

I was attracted by FBS rates for a transfer-in cash ISA - not many providers accept transfers. The online application was slightly tricky for a transfer, but a telephone call resolved matters quickly. The call was answered promptly - no hanging on and pressing buttons for hours - and the FBS call-responder was patient and clear. After that everything went smoothly, the transfer was completed in well under the regulatory 15 days. Reviewed on: 17th July 2020

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