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Review of the Nationwide, Credit Card:

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pathetic procedure

I have been a customer for over 20 years and I never missed a payment, However I receive a letter saying I have missed a payment for £ 5.50 and have incurred a late charge . I ring them and they then refund the late charge , and while I am on the phone, I actually pay £ 674.00 that isn't even due for another 10 days. They then notify Experian that I have defaulted and missed a payment ( WAIT FOR IT ),,, for £ 674.00 !! which is now on my credit file. How much is that all back to front !! I have explained to Experian and they fully understand that Nationwide have made an error , but having spoken to Nationwide on 3 occasions now, they are not prepared are able to even speak to Experian and explain what happened. Ironically the £ 5.50 bill was payed also on time, I will be cancelling the card and all other products I have with them. As far as my credit file is concerned , it will just sit there for no fault of my own , and is due to the Nationwide's incompetence and poor customer support. NOT HAPPY Reviewed on: 21st July 2020

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