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Kristy Leanne Brown

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Review of the Post Office, Travel insurance:

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CheekyCharges Campaigner

We purchased our Travel Insurance for a short weekend away in Spain. Unfortunately whilst there we were robbed. The PO were brilliant with most of our claim although they refused to cover a mobile phone that was stolen as they said that would be covered by the house insurance (which luckily it was) Reviewed on: 2nd March 2016

Review of the RBS, Select Silver Current Account:

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More input needed

Whilst I love the RBS they have seriously let us down with our 'add ons' on our account. Our branch has now closed, we never hear from the bank and they do not tell us what add ons we are entitled to - therefore we have actually lost out occasionally Overall though they are quick to help when needed Reviewed on: 13th February 2016

Review of the RBS, Select Silver Current Account:

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Loyal customer but no perks

Having had the account for many years I find that over the last 3 years RBS have made very few changes - or any that I am aware of. They have a distinct lack of contact and no real perks for a charge of £10 per month on my account. It would be nice if they at least rung on a regular occasion to let us know of new options, bank accounts etc as they have closed our local branch meaning that we can no longer pop in or call our friendly staff. The account is ok and some of the perks are good with the app really useful and easy to use. A recent victim of Fraud saw a different side of RBS. Whilst they were prompt with cancelling my card and ensuring which payments were fraudulent they seem to act slowly to refund the money. I have since heard it should be there the same day yet I am still waiting after 72 hours. Reviewed on: 6th January 2016

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