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David F

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Review of the Newbury Building Society, Mortgages:

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Easy and straightforward process, more post-buy details please

We had no difficulty or issueswith the process of prurchasing our new home. However, we would be happier if there was an online account service for our mortgage which allowed us to view itemised details of the amount owed, the amount of interest we have accrued, and how our payments have been applied against the interest and the principal. Reviewed on: 3rd August 2020

Reply from Newbury Building Society HI David, thank you for taking the time to leave feedback for us. We will forward your comments to the development teams who are looking at how we improve our digital services for mortgage customers. Your feedback is very welcome. Response date: 4th August 2020

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