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Shirley Martyn

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Review of the Newbury Building Society, Mortgages:

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Newbury were helpful to release funds quickly following solicitor confirmation.

Generally good, getting survey underway took a little while but covid 19 was a major factor to them running behind which is understandable. Tracing application fee payment was problematic which was frustrating as i had paid it way earlier than needed. Reviewed on: 18th August 2020

Reply from Newbury Building Society Hi Shirley, thank you for taking the time to leave feedback for us. We will forward your comments to the completions team so that they can review the process. Thanks again for the feedback we do appreciate it and will make note of your comments to ensure the process is smooth for all customers. Response date: 24th August 2020

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