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Review of the Saga, Home insurance:

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Terrible absolute disgrace

You think you are getting your product from SAGA you are not!! They use contractors and subcontractors Axa-Bvs- Lloyd's and you have to jump through hoops to get things resolved!!! They text message you and phone but you cant then phone back as well as they dont reply in writing plus I have been given different information on both phone calls absolute nightmare!!! My situation is still not resolved. They were quick to offer a cash settlement on first visit, now however, after me doing all the running around as I was advised that I had to source the solution!... On top of that they requested headed paper and dont seem happy with email communication?? Very strange you Saga_lloyds text message and phone. SAGA you are hiding behind other companies and this is misleading for your loyal customers whom relate to your brand. Reviewed on: 27th August 2020

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