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Jeff L

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Review of the One Call Insurance, Insurance Broker:

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Slap-dash Platinum Service

Unfortunately I've been a victim of crash for cash, my Onecall insurance policy is fully comprehensive so includes for crash repair. My car was picked up, Courtesy car droped off. After two weeks I had to ring onecall, because I hadn't heard from the garage. I was told by Onecall that I would have my car back by the end of the month. It wasn't until 4 weeks later, I phoned the garage for an update, I was told that my car parts are on back order, and that the garage had no idea when the body part would arrive. 5 weeks later I rang Onecall claims to query about taxing my car while it was off the road and what would be the procedure if I was still waiting to receive my car back. The young agent had to go and find out the information, and came back being insistent that I would receive my car back by the time it needs taxing (so no procedure) I then queried about the level of policy I was paying for while driving a far lesser Courtesy car, and again the young agent was insistent that I couldn't change my policy, but I would need to contact the policy team to confirm, the phone lines are down and all I can do is live chat to an agent. Exhausted, I'm yet to contact policy team, although it will be interesting to find out the Onecall procedure for insuring my car while driving a Courtesy car if I have to SORE my car while still waiting for body parts? What's most frustrating is Onecall aren't ringing or writing to me to advise on what they call a Platinum service, I'm having to spend my time and money ringing the various groups within Onecall for the necessary information while trying to plan for a worst case scenario, even though the claims dept insist that this won't be necessary, while I'm still receiving calls from the garage each week confirming they still have know idea when the body parts will arrive. THIS IS NOT A PLATINUM SERVICE Reviewed on: 28th August 2020

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