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Stephen B.

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Review of the Insure Your Motor, Insurance Broker:

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Absolutely shocking treatment of an existing customer

Contacted when I traded-in existing car for new with request for simple swap over, last Weds - IYM couldn't find correct details for new reg on 'the system' Having mailed V5 docs as requested the following morning, heard nothing. Called again 2 days later on Sat morning as wanting to use new car @weekend...couldn't help as couldn't contact ins partner for my vechile. No managers avail?! - still awaiting manager callback on mon @2pm - still no cover! High premiums with crap service!! Stephen B. Reviewed on: 12th June 2017

Reply from Insure Your Motor Hello Stephen. Thank you for your feedback. I have raised your concerns with our Customer Service Manager and trust you've now been contacted and all is now resolved. Regards Response date: 15th June 2017

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