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Emily Rushton

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Review of the The Insurance Emporium, Pet insurance:

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Adequate

I have only spoken to the customer care team on 2 occasions. The first time was to request a change to the date of my direct debit, I was told this was not possible. The second time was with a question about a claim. I found the staff didn’t listen to what I was saying and they had a set agenda that they had to follow. I have not been kept upto date regarding my claim and feel that more contact should have been made with me. I have dealt with other insurers who have maintained clear lines of communication at all times always making sure I knew what was happening. Reviewed on: 11th September 2020

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