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Sheila Reading

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Review of the M&S Bank - Marks and Spencer, Current Account:

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Telephone Customer service terrible

Lengthy automated phone calls, entering account numbers and pushing various options are required before speaking to (non UK ) call centre advisors for a simple account query is so out of date, inefficient and costly for customers. Queries dealt with ineffectively.....unnecessary frustration resulted in my closing the account. First telephone query ever in years....and the last! Reviewed on: 16th June 2017

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