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Sasha T

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Review of the NatWest, Basic Account:

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Customer Service Joys

Entering the NatWest bank where I live, I was immediately rushed to and asked if I could be helped. This would be pleasant if the young lady asking me had been enquiring about my banking needs rather than subtlety asking "was I lost?" In her defence my appearance was questionable; being a young girl with excessive facial piercings and raggy clothes. But after I had told her my intentions, she became uninterested and pointed in the general direction of what I needed. After a few more banking visits I learned the more senior members of staff are very welcoming and helpful, and they are what has made my money management so easy and my experience with NatWest an on going success. (forgetting the time that I was led into an overdraft at 15) Reviewed on: 5th February 2016

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