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Review of the Newbury Building Society, Savings:

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Excellent service

Very helpful and knowledgeable staff. Excellent service from start to finish. Reviewed on: 25th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2023

Review of the Newbury Building Society, Savings:

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Very straightforward to open an account on-line

I wanted to open a joint savings account on-line which I managed without any difficulty. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th January 2023

Review of the Newbury Building Society, Savings:

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Takes 2 weeks to open an account

Tried to open an account online. Seemed to go all right but after a few days I needed to provide extra ID. After this I had to wait over a week to get a verification code. Although I wanted to be able to manage the account on-line I now find if I want to use the local branch I need to ask for a passbook - more delays. I do wonder if it was worth it. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that your opening account was longer - we will look into what happened as this is normally a much quicker process. Thank you for flagging this with us and we will be sure to review this. Response date: 25th January 2023

Review of the Newbury Building Society, Mortgages:

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Too slow

Too slow and inflexible. Significant delays after paperwork requests and quite intrusive questions during the underwriting process. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry to hear that the process in this instance was not as expected - we will review the circumstances to review what could be improved on. Response date: 24th January 2023

Review of the Newbury Building Society, Savings:

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New Savings Account assessment

Although we have 2 existing savings accounts with the Branch we were told we had to have an appointment to open a 3rd. The financial advisor (Laura) went through all our basic information even though you already had it obviously. We proceeded to open the new account with a cheque for £8000. The process seemed laborious for just opening a new account. There is no criticism of Laura who acted professionally at all times. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - which we take seriously, there are regulatory requirements from time to time that can seem repetitive - we will review this to see if there is something we can improve upon. Thank you Response date: 24th January 2023

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